The Most Frequently Asked Questions

Over the years we've gotten a lot of questions about dishwashing.
Here are some of the answers.

Cleaning dishes in a dishwasher

About

What exactly is Finish®?

Finish® is the #1 recommended brand by more dishwasher brands worldwide. We have been at the forefront of automatic dishwashing for over 60 years. Finish® products are recommended by more dishwasher brands worldwide than any other brand.

Is Finish® the Same As Electrasol® And Finish® Jet-Dry®?

Yes, it is! Finish® products are the same Electrasol® and Jet-Dry® products that you know and trust – now backed by the power of being the world's #1 dishwashing brand. More dishwasher brands recommend our products worldwide than any other brand.

Are Finish® Automatic Dishwashing Products Biodegradable?

Yes, our automatic dishwashing products are biodegradable. It’s very important to us that our products are safe for the environment.

Are Finish® automatic dishwashing products safe for septic systems?

All Finish® automatic dishwashing products are safe for septic systems.

General Usage

Why should I use an automatic dishwashing detergent such as Finish® in my dishwasher?

Your detergent needs to complement the cleansing action of your dishwasher. Automatic dishwashing detergent is specially formulated to disperse food residue and greasy soiling, hold it in suspension, and remove it in the final rinse. It does all this while producing little or no suds. For amazing results, try our Finish® Quantum® with New Power Gel!

Learn more about our detergents at our Dishwashing Expert site

How do I use Finish® automatic dishwashing detergent products?

How do I use Finish® Quantum® capsules?

  1. Place one pre-measured capsule in the main detergent cup and close.* It is important that both Quantum® and the detergent cup are dry.
  2. The capsules are wrapper-free and are designed to release their contents when they come into contact with water. Do not pierce or attempt to unwrap the capsules.
  3. Close the packaging lid tightly. Store away from heat and moisture to protect the remaining capsules.
  4. Make sure all items are dishwasher safe and separate silver from stainless steel. Wash metal items according to manufacturer’s instructions.
  5. Run dishwasher. The optimal water temperature is 125° – 140° F.
  6. In hard water conditions, it may be necessary to continue to use Finish® Jet-Dry® rinse aid for optimal results.

**Do not use short wash cycle programs

Learn more about Finish® Quantum®

How do I use Finish® All In 1 Finish® Powerball® Tabs?

  1. Remove one tablet from its protective wrapper.
  2. Place the unwrapped tablet in the main dishwasher detergent dispenser and close. Use one fully dissolving tablet per wash load.
  3. Make sure all items are dishwasher safe and separate silver from stainless steel. Wash metal items according to manufacturer’s instructions.
  4. Run dishwasher. The optimal water temperature is 125° – 140° F.

Learn more about All In 1 Finish® Powerball®

How do I use Finish® All In 1 Gelpacs®?

  1. Please make sure your hands are dry before handling the GelPac® and do NOT cut open the GelPac.®
  2. Place one GelPac® in the main dishwasher detergent dispenser and close. Each GelPac® is pre-measured so you need just one.
  3. Run the dishwasher. Gel releases on contact with the water. The optimal water temperature is 140° F.

Learn more about All In 1 Finish® Gelpacs

How do I use Finish® Powder and Gel?

  1. Fill your dishwasher detergent dispenser completely. If you have heavily soiled dishes and/or hard water, use slightly more detergent. Use less detergent if you have very soft water.
  2. Run your dishwasher. Optimal water temperature is 140° F.

Learn more about Finish® Powder

Learn more about Finish® Gel

Learn how to remove limescale and hard water build up

How do I use Finish® Jet-Dry® Rinse Aid?

  1. Check whether your dishwasher has a built-in liquid rinse aid dispenser, which is usually located near the detergent cup(s).
  2. Fill your rinse aid dispenser with Finish® Jet-Dry® Rinse Aid. Wipe up any spilled product.
  3. Finish® Jet-Dry® Rinse Aid is automatically released in the rinse cycle every time your dishwasher runs. We recommend refilling your dispenser with Finish® Jet-Dry® monthly.

Note: If your dishwasher does not have a built-in rinse aid dispenser, use the Finish® Jet-Dry® Solid Rinse Aid which clips to the top rack of your dishwasher for sparkling clean results with every wash.

Learn more about Finish® Jet-Dry® Rinse Aid

How does Finish® Jet-Dry® Rinse Aid work?

Spots and film form in your dishwasher's rinse cycle, when detergents are already down the drain. Finish® Jet-Dry® Rinse Aid works in the rinse cycle, lowering the surface tension of water and causing it to sheet. Better rinsing results in less spots and film!

Learn more about Jet-Dry® Rinse Aid

How do I use Finish® Jet-Dry® Turbo Dry®?

 

  1. Check whether your dishwasher has a built-in liquid rinse aid dispenser, which is usually located near the detergent cup(s).
  2. Fill your rinse aid dispenser with Finish® Jet-Dry® Turbo Dry®. Wipe up any spilled product.
  3. Finish® Jet-Dry® Turbo Dry® is automatically released every time your dishwasher runs. We recommend refilling your dispenser with Finish® Jet-Dry® Turbo Dry® monthly.
  4. Discard your old dish towel. With Finish® Jet-Dry® Turbo Dry®, the dishes are done!

Learn more about Finish® Jet-Dry® Turbo Dry®

How do I use Finish® Dishwasher Cleaner?

  1. Make sure to NOT remove the cap and that your dishwasher is empty.
  2. Remove the sticker from the top of the bottle.
  3. Place the bottle upside down inside the silverware basket or in a secure position.
  4. Do not use any soap or dishwasher detergent.
  5. Close dishwasher door, then set dishwasher to heavy wash (pots & pans, sani, etc.) cycle. Start dishwasher.
  6. After full cycle is complete and dishwasher is off, remove bottle and discard.
  7. For heavy build up a 2nd application may be necessary. For optimal results, use once a month.

Learn more about Finish® Dishwasher Cleaner

How should I store my dishwashing detergent?

Your dishwashing detergent should be stored in a dry environment. If you are using powders, be careful to close the spout after each use to help keep the product dry (and to avoid spills!). Like all cleaning products, store your detergent out of the reach of children.

Do I need to pre-rinse my dishes before loading them into the dishwasher?

No need to! Pre-rinsing is a thing of the past. And although most of Americans do it, it’s time consuming and wasteful. It can waste up to 20 gallons of water per washload.*  

Quality detergents like Finish® Quantum® contain both bleach and enzymes, so you don’t need to pre-rinse. Bleach fights tough stains like tea and coffee, and enzymes breakdown proteins and starches. All you have to do is scrape the larger pieces into the trash and load your dishwasher.

*Source: Department of Energy, www.energystar.gov

Watch dishwashing myths get busted

What can I put into my dishwasher?

A lot of people have misconceptions about what they can put in a dishwasher. For example, people think you can’t put things like Teflon frying pans, sharp knives, saucepans, or crystal wine glasses inside a dishwasher. If the manufacturer says they’re dishwasher safe, you can!

See what you can put into your dishwasher

The Finish box says to put the tablet in the main detergent dispenser

Our Finish® tablet/capsule/Gelpac® goes in the compartment with the cover/sliding door.

Troubleshooting

Why are my dishes still wet?

Possible Causes:

  • Poor drying/rinse performance due to low residual heat in plastics.
  • The use of detergent containing rinse aid in an energy efficient dishwasher.
  • Wrongly sorted or concave dishes (form puddles).
  • Unloading dishes too soon after program has finished.
  • Defective heating element.

Possible Solutions:

  • Use or refill with our Finish® Jet Dry®
  • If your detergent already contains a rinse aid, try our Finish® Jet-Dry® Turbo Dry® in your rinse aid dispenser.
  • If necessary, adjust to maximum dosage level.
  • Load so items cannot turn over and the rinse water can run off completely.
  • After the program has finished, open the door for a short time, then close again and wait before unloading.
  • Call a service technician.

More Info

Watch our Boost Your Dishwashing Results video

Watch to learn more about common dishwasher problems like wet items

Can we answer anything else for you?